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This article is for Microsoft 365 administrators who have business subscriptions. It's not for home users.
A primary email address in Microsoft 365 is usually the email address a user was assigned when their account was created. When the user sends email to someone else, their primary email address is what typically appears in the From field in email apps. They can also have more than one email address associated with their Microsoft 365 for business account. These additional addresses are called aliases.
Office 365 Business is now Microsoft 365 Apps for business; Why did you change the name from Office 365 to Microsoft 365? We changed the name to be more reflective of the range of features and benefits in the subscription. Microsoft 365 includes everything you know in Office 365, including best-in-class Office apps, intelligent cloud services. Lifetime license – Microsoft Office Alternative – All the Features That You Need. OfficeSuite is a complete Microsoft Office alternative combining 5+1 premium products - Documents, Sheets, Slides, PDF Reader, Drive and Mail with Calendar. Work with any document, any format, anywhere you need to. Supports Windows 10, 8, 8.1, and 7. Jul 28, 2020 With Office 365 you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators. For more information about the types of administrator roles, see Assign admin roles in Microsoft 365 for business. The administrator is. Microsoft 365 Business Standard combines best-in-class Office apps and powerful cloud services like business-class email, cloud file storage, and Microsoft Teams. Microsoft 365 Business Premium includes all the same apps and services plus advanced cyber threat protection. Microsoft Office Home and Business is designed with the needs of small business owners and large corporations in mind. The business version of Microsoft Office includes the flagship products, Word, PowerPoint, and Excel, in addition to a powerful email client in Outlook, which is designed with the rich features necessary to stay on top of.
For example, let's say Jenna has the email address jenna@contosoco.com, but she also wants to receive email at jen@contosoco.com because some people refer to her by that name. You can create aliases for her so that both email addresses go to Jenna's inbox.
Ms Office Business Premium Features
You can create up to 400 aliases for a user. No additional fees or licenses are required.
Tip
If you want multiple people to manage email sent to a single email address like info@NodPublishers.com or sales@NodPublishers.com, create a shared mailbox. To learn more, see Create a shared mailbox.
Add email aliases to a user
You must have admin permissions to do this.
In the admin center, go to the Users > Active users page.
On the Active Users page, select the user > Manage email aliases. You won't see this option if the person doesn't have a license assigned to them.
Select + Add an alias and enter a new alias for the user.
Important
If you get the error message 'A parameter cannot be found that matches parameter name 'EmailAddresses,' it means that it's taking a bit longer to finish setting up your tenant, or your custom domain if you recently added one. The setup process can take up to 4 hours to complete. Wait a while so the set up process has time to finish, and then try again. If the problem persists, call Support and they will do a full sync for you.
Important
If you purchased your subscription from GoDaddy or another Partner, to set the new alias as the primary, you must go to the GoDaddy/partner management console.
Tip
The email alias must end with a domain from the drop-down list. To add another domain name to the list, see Add a domain to Microsoft 365.
When you're done, choose Save changes.
Wait 24 hours for the new aliases to populate throughout Microsoft 365.
The user will now have a primary address and an alias. For example, all mail sent to Eliza Hoffman's primary address, Eliza@NodPublishers.com, and her alias, Sales@NodPublishers.com, will go to Eliza's Inbox.
When the user replies, the From address will depend on her Outlook client. Outlook on the web will use the alias at which the email was received (we'll call this the ping-pong principle). Outlook desktop will use her primary email alias. For example, let's say a message is sent to Sales@NodPublishers.com, and it arrives in Eliza's inbox. When Eliza replies to the message using Outlook desktop, her primary email address will appear as Eliza@NodPublishers.com, not Sales@NodPublishers.com.
In the admin center, go to the Users > Active users page.
On the Active Users page, select the name of the person you want to edit.
Next to Username / Email Aliases, select Edit.
Important
If you get the error message 'A parameter cannot be found that matches parameter name 'EmailAddresses,' it means that it's taking a bit longer to finish setting up your tenant, or your custom domain if you recently added one. The setup process can take up to 4 hours to complete. Wait a while so the set up process has time to finish, and then try again. If the problem persists, call Support and they will do a full sync for you.
In the text box under Alias, type the first part of the new email alias. If you added your own domain to Microsoft 365, you can choose the domain for the new email alias by using the drop-down list. Then select Add.
Important
If you purchased your subscription from GoDaddy or another Partner, to set the new alias as the primary, you must go to the GoDaddy/partner management console.
Tip
The email alias must end with a domain from the drop-down list. To add another domain name to the list, see Add a domain to Microsoft 365.
When you're done, select Save.
Wait 24 hours for the new aliases to populate throughout Microsoft 365.
The user will now have a primary address and an alias. For example, all mail sent to Eliza Hoffman's primary address, Eliza@NodPublishers.com, and her alias, Sales@NodPublishers.com, will go to Eliza's Inbox.
When the user replies, the From address will depend on her Outlook client. Outlook on the web will use the alias at which the email was received (we'll call this the ping-pong principle). Outlook desktop will use her primary email alias. For example, let's say a message is sent to Sales@NodPublishers.com, and it arrives in Eliza's inbox. When Eliza replies to the message using Outlook desktop, her primary email address will appear as Eliza@NodPublishers.com, not Sales@NodPublishers.com.
In the admin center, go to the Users > Active users page.
On the Active Users page, select the name of the person you want to edit.
Next to Username / Email Aliases, select Edit.
Important
If you get the error message 'A parameter cannot be found that matches parameter name 'EmailAddresses,' it means that it's taking a bit longer to finish setting up your tenant, or your custom domain if you recently added one. The setup process can take up to 4 hours to complete. Wait a while so the set up process has time to finish, and then try again. If the problem persists, call Support and they will do a full sync for you.
In the text box under Alias, type the first part of the new email alias. If you added your own domain to Microsoft 365, you can choose the domain for the new email alias by using the drop-down list. Then select Add.
Important
If you purchased your subscription from GoDaddy or another Partner, to set the new alias as the primary, you must go to the GoDaddy/partner management console.
Tip
The email alias must end with a domain from the drop-down list. To add another domain name to the list, see Add a domain to Microsoft 365.
When you're done, select Save.
Wait 24 hours for the new aliases to populate throughout Microsoft 365.
The user will now have a primary address and an alias. For example, all mail sent to Eliza Hoffman's primary address, Eliza@NodPublishers.com, and her alias, Sales@NodPublishers.com, will go to Eliza's Inbox.
When the user replies, the From address will depend on her Outlook client. Outlook on the web will use the alias at which the email was received (we'll call this the ping-pong principle). Outlook desktop will use her primary email alias. For example, let's say a message is sent to Sales@NodPublishers.com, and it arrives in Eliza's inbox. When Eliza replies to the message using Outlook desktop, her primary email address will appear as Eliza@NodPublishers.com, not Sales@NodPublishers.com.
Did you get 'A parameter cannot be found that matches parameter name EmailAddresses'?
If you get the error message 'A parameter cannot be found that matches parameter name EmailAddresses' it means that it's taking a bit longer to finish setting up your tenant, or your custom domain if you recently added one. The setup process can take up to 4 hours to complete. Wait a while so the set up process has time to finish, and then try again. If the problem persists, call Support and they will do a full sync for you.
Did you purchase your subscription from GoDaddy or another Partner?
If you purchased your subscription from GoDaddy or another Partner, to set the new alias as the primary, you must go to the GoDaddy/partner management console.
Sending email from the proxy address easily
A new feature is rolling out in April 2021 that allows users to send from their aliases easily when using Outlook on the web. When the feature rolls out to a tenancy where the tenant admin uses the Set-OrganizationConfig -SendFromAliasEnabled $true cmdlet, users within the tenancy will get access to a list of checkboxes where each entry corresponds to an alias in their Outlook settings. Selecting an alias will make it appear in the From dropdown in the Compose form.
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